BOOKING PROCESS

For your convenience, our use of the following terms in these Terms & Conditions shall have the meaning below:

“Service Element” – a singular product or service listed on the Site that can be booked independently of any other service. (e.g.: car, hotel, flight).

“Travel Supplier” – a vendor of one or more Service Elements. (e.g.: hotels, car suppliers, Carriers). Fate Technologies does not act as principal but makes arrangements with third-party vendor Travel Suppliers for Service Elements, all as defined above.

“Booking” – a negotiation process with the Travel Supplier carried out by you while using this Site for the purpose of obtaining one or more Service Elements that may result in a contract with the Travel Supplier at the time we receive full payment and accept your offer.

In order to complete a Booking the following steps are taken to ensure its validity:
When we place Service Elements on our Site, we are inviting you to make an offer for their purchase. You do not make this offer until you press “Book” on the payment page (entitled “Review Trip Details and Book”) of the Site.

Once you have done so you have made Fate Technologies an offer (which cannot be withdrawn if you change your mind) to purchase the relevant Service Element(s) from the relevant Travel Supplier(s) (your “Booking”). We are free to accept your offer on behalf of the relevant Travel Supplier or to reject it, at our sole discretion.

The Fate Technologies email confirmation is NOT the contractual acceptance of the Booking, but merely an acknowledgement that we have received your offer. We will need to check the availability of the relevant Service Element(s).

If the relevant Service Element is available, your Booking will be processed. The contract pertaining to the relevant Booking is formed when payment in full has been received.

The contract between you and the relevant Travel Supplier will relate only to those Service Elements confirmed by email with ticket numbers in case of air or reservation numbers in case of hotels, cars or activities.

The terms of your Booking (such as price, availability and/or dates of travel) are not guaranteed until the contract is formed between you and the Travel Supplier and a ticket has been issued and/or a reservation has been made and confirmed by the Travel Supplier. Please note that once you have completed the Booking stage you can only cancel or change the details (such as names or destinations) of your Booking at our sole discretion and in accordance with these Terms & Conditions.

These Booking processes will apply to any of our individual Service Element’s Terms & Conditions set out below. The Carriers ticket Terms & Conditions, the hotel Terms & Conditions, the car rental Terms & Conditions, the attractions and services Terms & Conditions supplement any area not covered by the Booking process. We reserve the right to change the Booking process at any time, with changes automatically taking effect from the date such changes are posted on the Site.

At all times throughout your trip a government-issued photo ID is required for security checks at airports, hotels and car rental locations and may be required for attractions and other products as deemed necessary by the relevant Travel Suppliers.

In addition to the required government-issued ID as stated above, proof of citizenship (Passport) is required for international travel (for most countries outside of the United States). Please note that it is your sole responsibility to ensure that you meet the passport, visa, and/or health requirements of the countries you wish to visit and those that you transit (even if it is for a simple flight change). Many countries require that your passport should be valid for a minimum period from the date of arrival into that country. For any questions regarding what the applicable minimum period is and any other conditions or passport/visa requirements for travel, you should contact the corresponding local consulate of the countries to which you are travelling.

Neither Fate Technologies nor its affiliates accept any responsibility, and you will not be entitled to any refunds whatsoever, if you are denied boarding, delayed or deported due to non-fulfillment of the above.

• Government entry/exit fees may apply, depending on your destination.
• These are your sole responsibility and will be additional to your Booking charges.
• All travelers on your Booking (if more than one passenger) must travel on the same itinerary. Individual passengers cannot be added to, and/or deleted from your Booking.

Fate Technologies reserves the right to correct errors in any advertised price and, if applicable, give you an option to either cancel the Booking or allow Fate Technologies to collect an amount equal to any increase in price from your provided credit or debit card, prior to your departure.

• Each Service Element listed in your Booking is provided by the respective Travel Supplier.
• Frequent traveler points and/or miles may or may not be available for any portion of your Booking. You must check this with the relevant Travel Supplier.

Once you have made your Booking, you cannot transfer or change the name(s) or destination(s) listed in your Booking.

Your Booking will be fulfilled on the delivery date set out in your ticket information email or, if no delivery date is specified, then on the date the ticket is issued, unless there are exceptional circumstances.

The terms of this agreement incorporate by reference the terms of each Carriers contract of carriage. Passengers may inspect the full text of the contract of carriage at the each Carriers airport or city ticket offices. Passengers have the right, upon request to the Carriers, to receive free of charge by mail or other delivery service the full text of the contract of carriage. The incorporated terms of the contract of carriage may include: (1) Limits on the Carriers liability for personal injury or death of passengers, and for loss, damage, or delay of goods and baggage, including fragile or perishable goods; (2) Claim restrictions, including time periods within which passengers must file a claim or bring an action against the Carriers for its acts or omissions or those of its agents; (3) Rights of the Carriers to change terms of the contract; (4) Rules about reconfirmation of reservations, check-in times, and refusal to carry; (5) Rights of the Carriers and limitations concerning delay or failure to perform service, including schedule changes, substitution of alternate Carriers or aircraft, and rerouting.

Pricing, Taxes/Fees, and Payment:

Our total prices include all taxes and fees applicable to airfare, hotel accommodation, car rentals and activities included in your Booking, unless stated otherwise in your ticket information email or in these Terms & Conditions. Additional fuel surcharges, security, baggage, seat reservation, hotel incidentals, and other applicable service charges may apply which will be charged by the relevant Travel Supplier at time of check-in. You are solely responsible for any such additional charges due to the Travel Supplier. If you have any questions about such charges, please contact the relevant Travel Supplier directly.

Prices quoted for Service Element(s) do not include liability insurance, collision damage waiver, personal accident insurance, personal effects protection, drop-off charges, gas, child safety seats, sky racks or incidental room charges at the hotel (telephone, movies, energy surcharges and any applicable increases in taxes). All such charges must be paid at the car rental pick-up location and/or at the check-in counter at the hotel.

Prices quoted also do not include any additional flight fuel surcharges or other surcharges which may be imposed from time to time by the relevant Travel Supplier or authorities, all of which must be paid by you.

Payment must be made in full with a valid credit or debit card at the time of Booking. Fate Technologies accepts all major credit or debit cards with a verifiable billing address.

You hereby authorize Fate Technologies and its authorized third party to process the charge to the credit or debit card you provide to us for the total amount of your Booking.

Prior to your travel, we may reach out to you to complete your payment against the itinerary you reserved and/ or tickets issued for your travel. We will contact you on the communication details provided by you. If we are unable to reach you or don’t receive your payment prior to your travel date, we reserve the right to cancel your reservation.

You may be required by the relevant Travel Supplier(s) to present a valid credit or debit card at the time of check-in at the hotel and/or at the pick-up location of the car rental company to provide confirmation of authorized card usage and/or to secure any additional charges. The cardholder must be a traveler listed on your Booking.

All offers, prices, and conditions of sale may be subject to:

• change without notice;
• advance purchase, eligibility, seating, or other limitations;
• travel days, dates, minimum or maximum stays, holidays, seasons, blackout dates, stopovers, and/or wait listing restrictions;
• reservation validation limitations of up to one year (if any extension permitted, penalties/restrictions may apply);
• other conditions/restrictions; and
• availability.

If your itinerary involves an ultimate destination or stop in a country other than the country of departure, the provisions of a treaty known as the “Warsaw Convention” may be applicable to your entire trip, including any portion entirely within the country of origin or destination. The Warsaw Convention governs and may limit the liability of certain air carriers for death of or personal injury to passengers and/or loss of or damage to baggage.

A reservation is not complete until confirmed/ticketed. To protect our customers, we verify with the credit/debit card company that the billing address and credit card verification number you provided to us is accurate and that your debit/charge will be accepted. Until such information is verified, the fare is subject to change. We are not responsible for any transaction that is declined based upon a credit/debit card that is declined by the issuing company or a travel provider or if, for any reason, the debit/credit card billing address and/or credit card verification number cannot be verified in a timely manner, nor are we responsible for any changes in fare or any other charges that may occur during our verification process. In the event the fare selected is not available an approval code may have been issued on your credit card. If the transaction is not completed the approval code may temporarily credit the amount from your bank account.

ADVICE TO INTERNATIONAL PASSENGERS

Passengers embarking upon a journey involving an ultimate destination or a stop in a country other than the country of departure are advised that the provisions of treaties known as the Montreal Convention and the Warsaw Convention may be applicable to their entire journey including the portion entirely within the countries of departure and destination. The Conventions govern and in most cases limits the liability of carriers to passengers for death or personal injury. Additional protection can usually be obtained by purchasing insurance from a private company. Such insurance is not affected by any limitation of the carrier’s liability under the Montreal Convention or Warsaw Convention. For further information please consult your Carriers or insurance company representative. For more details about the carrier’s liability under the Warsaw convention.

LINKS

The Site provides links to other websites as a convenience to you or as advertising of other suppliers and vendors related or unrelated to travel. We do not endorse any such suppliers and vendors nor are we responsible for the contents of other websites or their privacy policy or other practices. If you decide to access other websites you do so at your own risk and it is your sole responsibility to read their Terms & Conditions and ensure that whatever links you select or software you download (whether from this Site or other websites) is free of such items as viruses, worms, trojan horses, defects and other items of a destructive nature such as malware.

CHANGES TO FLIGHTS ALREADY PURCHASED

Any and all changes made to the itinerary are restricted and are subject to Carriers fare rules, whichever is more restrictive; most of our tickets, hotels, cars, packages and cruises do not allow any date or name changes after the booking is complete Fate Technologies does not guarantee, and shall not be responsible for, any bookings or reservations made or confirmed to you in the event that the original itinerary has been changed by the supplier pursuant to customer’s request or supplier’s schedule changes.

CANCEL AND EXCHANGE

Most of our Carriers tickets are 100% non-refundable. In certain cases where the Carriers may allow cancellations, a credit may be valid towards a future ticket purchase by the same traveler on the same Carriers. Usually the credit issued by the Carriers supplier has a specific expiration date, after which it cannot be used. We encourage you to discuss additional restrictions attached to your credit with a customer service agent. All such bookings where the cancellation may be permitted must be cancelled prior to the scheduled departure time of the first flight segment by calling our customer service center. We do not guarantee any cancellation. When you are ready to make your new booking and wish to use your Carriers credit, you will be required to the pay fare difference (if any), applicable Carriers penalties and any applicable Fate Technologies post-ticketing fees. All such changes are governed by each Carriers fare rules, policies and procedures, which are not under our control.

No additional representation is made for our exchange fees except that an agent will assist you in locating your desired new flights and attempt to re-book the new flights based on availability and other factors.

As per our Compassion Exception Policy (CEP), we offer Special Discounts for Military, Bereavement, and the Visually Impaired.

MULTIPLE Carriers ITINERARIES

If your itinerary includes flights operated by more than one Carriers, please read carefully each such Carriers terms and conditions, which can be found on each such Carriers website. Each such Carriers will have its own restrictions, rules and fees. If one of these flights is affected by an Carriers change (e.g. cancellation or rescheduling) that causes a Customer to make changes to the other flight, the Customer may be responsible for any fees or ticket cost incurred for making changes to the unaffected flight. Such Carriers may charge their own fees for changes, refunds, or if exchanges are requested. You are responsible for complying with each Carriers terms and conditions, which may differ (for example, check-in times and limits on baggage size/weight). It is advisable you print your outbound and return portions of your e-ticket confirmation for all flights prior to travelling. You may be asked for proof of your return ticket at check-in.

CANCEL AND REFUND

Most of our Carriers tickets, hotels, pre-paid car rentals, vacation packages and service fees are non-refundable after 24 hours of booking. Trip protection insurance is refundable within 10 days of purchase if travel has not commenced and you have called our customer service center to cancel. All cancellations must be done over the phone only. We can accept refund requests only if the following conditions have been met:

• you have applied for a cancellation and refund with us and if the fare rules provide for cancellation and refunds;
• you are not a “no show” (most “no show” bookings are in-eligible for any waiver from suppliers for refund processing); and
• we are able to secure waivers from suppliers to process this requested cancellation and refund.

We are unable to provide a specific time line for how long it may take for this requested refund to be processed. All refund requests are processed in a sequential format. Once you have provided our customer service agent with your cancellation request, we will then send you an email notification that your request has been received. This notification does not automatically qualify you for a refund. This only provides you with an acknowledgement of your request and provides you with a tracking number. Upon receipt of your request we will work with the suppliers such as Carriers, hotels, car-rental companies to generate a waiver based on Carriers and other supplier rules and notify you of the supplier decision. Our services fees associated with the original travel reservation or booking are not refundable. Please note that we are dependent on the suppliers for receiving the requested refunds. Once the refund has been approved by the supplier it may take additional time for this to appear on your credit card statement. Generally, all suppliers will charge a penalty for refund. This entire process may take 60-90 days from receipt of your request to receiving credit on your statement. Apart from the Carriers and other suppliers refund penalties, Fate Technologies will charge a post-ticketing services fee, as applicable. All refund fees are charged on per-passenger, per-ticket basis. These fees will only be assessed if a refund has been authorized by the supplier or a waiver has been received and when the Carriers/supplier rules permit such refunds. If such refund is not processed by the supplier, we will refund you our post-ticketing service fees applicable to your agent assisted refund request , but not our booking fees for the original travel reservation or booking.

As per our Compassion Exception Policy (CEP), we offer Special Discounts for Military, Bereavement, and the Visually Impaired.

Cancellation Password – For your security, bookings may only be cancelled over the phone, and not by email or web chat. When requesting Fate Technologies to cancel a booking on your behalf, our agents will send you an email with a unique Cancellation Password to the e-mail you entered when the booking was created. Please provide the Cancellation Password to our agents when asked, in order to complete your cancellation request. If you cannot access your email and provide your Cancellation Password, we may not be able to process your request for cancellation. The Cancellation Password will expire within 3 hours of issuance. If your Cancellation Password expired before we were able to process your request please call us back to obtain a new Cancellation Password.

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PROMO CODES

1. Fate Technologies may issue certain promo codes which are generally valid for online travel reservations and bookings, though some specific Fate Technologies promo codes may only be used over the phone through our customer service center.
2. We invite you to sign up for our newsletter to receive promo codes by email.
3. The maximum discount from all Fate Technologies promo codes is the value of our service fees and/or “Traveler Assist” fees (up to 70%).
4. Fate Technologies promo codes are non-transferable, can not be sold or bartered and hold no cash value.
5. To receive the value of the discount, a valid promo code must be entered in the promo code link on payment page. If the code is not entered the discount cannot be redeemed and has no value. Due to technical problems, if the code is not accepted or a coupon link is not present, you have the right to not purchase the product or service, but in no circumstances will the credit be applied after purchase is made.
6. Fate Technologies promo codes offers may be revised or withdrawn any time without notice, even if other websites are displaying the same offers.
7. For all technical errors there is no recourse except you have the right to not make the purchase.
8. If the offer is withdrawn, the promo code becomes invalid and the Site and system will not accept the promo code when entered. This is final and you have the right at that point to continue with original price or not continue with your purchase.
9. The final price displayed (with or without promo code) will be the amount billed/charged and there will be no credits/discounts applied after purchase for absolutely any reason.
10. Fate Technologies promo codes may not be combined with another offer.

We reserve the right to decline any transaction that may have had an error in promo code value even after the booking is created and booking receipt is issued.

The promo code offer is on our transaction service fees only, Discount varies based on the transaction service fees charged for that ticket or travel reservation, and the value of discount will be up to the amount of the service fees charged for that transaction or the promo code’s value per transaction whichever is less. You must use the promo code at check-out to redeem this offer. This offer may be revised or dis-continued without notice.

SMS ALERTS

Fate Technologies SMS Alerts – Terms of Service

By signing up for Fate Technologies text alerts, you agree to receive up to 6 automated promotional short text messages (“SMS”) per month from Fate Technologies You acknowledge and understand that your consent is not a condition of purchase.

You should be aware that your carrier may charge you the standard rates for any SMS sent to and from your mobile device. If you have any questions about your standard SMS rates applicable to your text plan or data plan, it is best to contact your wireless provider.

You can cancel the SMS service at any time. Just text “STOP” to . After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive promotional SMS messages from us. Unsubscribing from our SMS promotional list will not preclude us from sending you service related SMS in connection with an existing Fate Technologies booking.

For all questions about SMS services provided by Fate Technologies, you can send an email to info@fatetechnologies.us.

If you have any questions regarding privacy, please read our privacy policy.

FARE CHANGES AND POST PAYMENT PRICE GUARANTEE

• Prior to your form of payment being processed and accepted successfully, if there is a change in the price of air fare or any other change, you may be notified of this change and only upon such notification you have the right to either accept or decline this transaction. If you elect to decline this transaction, you will not be charged.
• Our Post Payment Price Guarantee: Upon successful acceptance and processing of your payment (credit/debit card), we guarantee that we will honor the total final quoted price of the Carriers tickets regardless of any changes or fluctuation in the price of air fare.

PAYMENT ACCEPTANCE POLICY

We accept credit cards and debit cards issued in US, Canada and several other countries as listed in the billings section. We also accept AE/AP billing addresses.

• Please note: your credit/debit card may be billed in multiple charges totaling the final total price. If your credit/debit card or other form of payment is not processed or accepted for any reason, we will notify you within 24 hours (it may take longer than 24 hours for non credit/debit card payment methods). Prior to your form of payment being processed and accepted successfully, if there is a change in the price of air fare or any other change, you may be notified of this change and only upon such notification you have the right to either accept or decline this transaction. If you elect to decline this transaction, you will not be charged.
• Our Post Payment Price Guarantee: Upon successful acceptance and processing of your payment (credit/debit card), we guarantee that we will honor the total final quoted price of the Carriers tickets regardless of any changes or fluctuation in the price of air fare.

Please note: all hotel, car rental and tour/activity bookings are only confirmed upon delivery of complete confirmation details to the email you provided with your reservation. In some cases, pre-payment may be required to receive confirmation.

In order to provide you with further protection, when certain transactions are determined to be high-risk by our systems, we will not process such transactions unless our credit card verification team has determined that it’s safe to process them. In order to establish validity of such transactions, we may contact you or your bank.

TICKET DELIVERY

Most tickets are electronic (e-Tickets), however with certain itineraries where an e-Ticket is not available a paper ticket will be issued. Please check the shipping charges before confirming the booking. If an e-Ticket could not be issued for a particular reservation or if a delivery was being made of another product or service, Fate Technologies will send the paper ticket, product or service through a secure mode of delivery (a reputable carrier company) and the applicable shipping charges will be debited to the credit holder’s account as per rates published on the Site. These shipping charges are displayed before you make the booking and you may select not to purchase the tickets to avoid shipping charges. Fate Technologies does not assume any responsibility for the fault of the delivery company. We will attempt to redeliver but do not provide any guarantees for redelivery on time. If you provide an incorrect address, then you may have to pay excess fees to the delivery company for alteration of the address. You will be billed to the credit card used for payment. If an e-Ticket is generated the ticket information will be available on the Site.

Credit / Debit Card Payments

1. All credit cards must have a verifiable US, Canadian or other country billing address. To see the list of countries where credit cards are accepted, click the drop menu down in the check-out page.
2. All bookings and fares are not guaranteed until ticketed by the supplier. For hotels, car rentals, and vacation packages, bookings are not guaranteed unless you receive a confirmation number by email.
3. When you submit your credit or debit card for a purchase, we request an authorization for the amount of your anticipated transaction (placing a temporary “hold” on the funds). If for some reason we are unable to confirm your booking, you will not be charged and we will request that such hold be released by your credit or debit card bank; until then, funds subject to the hold will not be available to you for other purposes.
4. If your credit card is declined for any reason, we will notify you within 72 hours. Simply submitting the credit card does not automatically guarantee ticketing.
5. Fate Technologies bears no responsibility in the event your credit or debit card is not approved or charged.
6. There can be many reasons why your credit or debit card may not have been approved or charged. Examples of these maybe: Carriers could not confirm the booking, fare increased since payment information was submitted and prior to ticketing; or sufficient funds not available on the credit card. In such instances where the fare may have increased, you will be provided with alternate options and you have the right to cancel the booking at no cost to you. When the booking is ticketed at the cost originally quoted to you the ticket becomes non-refundable and non-cancellable.
7. Fate Technologies uses stringent safety measures for credit card payment processing. Fraudulent transactions, if any, are reported to airport security, Carriers and other federal and state law enforcement.
8. You agree to be liable for any and all credit card payments and you agree not to dispute charges after the purchase has been made and your tickets and/or other products have been delivered by email confirmation or have been shipped to you. You agree to reimburse Fate Technologies in cases of charge back or credit card disputes where you have genuinely purchased a service on our website.
9. Most credit card transactions over the phone to our Customer Service Department are recorded and are available as evidence in case of any dispute.
10. Online credit card transactions are authorized at the time a user or anyone acting on their behalf accepts these Terms & Conditions and continues with the purchase.
11. When certain transactions are determined to be high risk by our systems, we will not process such transactions unless our credit card verification team has determined that it’s safe to process them. In order to establish validity of such transactions, we may contact you or your bank.

CREDIT CARD DECLINES

If your credit card declines at the time of processing your transaction, we will attempt to notify you by email within 72 hours. Please do not create a new booking as we will attempt to process your payment again within 24 hours. The transaction will not be processed if your credit card has been declined. The fare and any other booking details are not guaranteed. If there is a fare change you have a right to cancel the booking at no cost to you. There will be no service fees charged for this.

SEATS, MEALS, FREQUENT FLYER AND OTHER SPECIAL REQUESTS

Please note that your seats, meals, frequent flyer and other special requests are requests only. Any service fees that we charge for making such special requests on your behalf are non-refundable for services rendered and do not guarantee any particular result. We do not guarantee you will be assigned the seat(s) you have requested. We also do not guarantee that your meal(s), frequent flyer and other special requests will be honored by the Carriers. It is therefore recommended you contact your Carriers directly to confirm these requests prior to your scheduled departure date. Click here to view the list of Carriers and phone numbers.

BAGGAGE POLICY AND FEES

If you have excess baggage, you will have to pay any excess baggage fee assessed by each Carriers. Most Carriers now charge baggage fees even for the first bag checked-in; we recommend traveling light to reduce these costs. To find the baggage fees for each Carriers, please visit our Baggage Fees page. Baggage fees range from $15 up to $200 or more depending on the size and weight of the bag and is per checked bag. These fees are to be paid directly to Carriers upon using such service. We make an effort to keep the baggage fees table updated but we recommend you contact the Carriers directly for the latest fees on check baggage and policy as it relates to baggage.

BAGGAGE POLICY ON CONNECTING FLIGHTS

When there are two or more Carriers involved for connecting flights, you may have to reclaim your bags at the connecting airport and check-in again to continue your journey. In these cases, if you have excess baggage, you will have to pay any excess baggage fee assessed by each Carriers. Most Carriers now charge baggage fees even for the first bag checked-in, we recommend traveling light to reduce these costs. To locate the fees on baggage check-in by Carriers, please visit our Baggage Fees

Carriers OPTIONAL SERVICES AND PRODUCTS

From time to time and depending on the Carriers(s) operating your flight(s), we may provide you with the option to request through us Carriers optional services and products in connection with your ticket(s), which may include, without limitation pre-reserved seat assignments and checked baggage.

Such optional services and products will be provided to you by the Carriers(s) and their purchase cost shall be in addition to the ticket cost and subject to the each Carriers availability and terms of use. Any service fees that we charge for requesting such optional services and products on your behalf are non-refundable for services rendered and do not guarantee such requests will be honored by the Carriers(s). We strongly encourage you to check the restrictions the Carriers(s) operating your flight(s) might have in connection with the optional products and services you request through us.

You acknowledge that we are acting as a marketing agent with regard to any Carriers optional services and products. You agree that our entire aggregate liability to you arising out of or in connection with your request of any optional services and products through us is limited to the purchase cost of such services or products. We strongly encourage you to contact the operating carrier to resolve any issues concerning the use and availability of any such optional services and products.

Carriers SCHEDULE CHANGES/FLIGHT CANCELLATIONS

Carriers Policy on Schedule Changes:

All Carriers have differing rules and policies regarding schedule changes, which are beyond our control.

Due to the operational needs of each Carriers, changes are often made to the flights that they are currently operating. Often these changes are a prediction of travel needs for a future dates but can also reflect same day changes. Types of changes could be: flight number changes, time changes, routing, date changes and or cancellations. Cancellations include when an Carriers has stopped or temporarily canceled service to certain cities, or stopped service on certain days of the week.

Cancellations: Reasons for cancellations or schedule changes may include:

• peak or high travel seasons;
• low travel season;
• airport terminal or gate changes;
• fuel prices;
• civil unrest; and
• bankruptcy.

Fate Technologies does not assume any liability whatsoever for cancelled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the Carriers.

Our Policy on Schedule Changes:

We make every attempt to notify the customer of any schedule changes. It is always best to contact the Carriers to reconfirm your flights within 72 hours of departure.

Carriers-Initiated Schedule Change(s):

Carriers sometimes initiate involuntary schedule changes due to a variety of reasons, such as changes in travel time, layover time, travel date, flight number, terminal changes, etc. These changes are made by the Carriers and are outside of our control. Some of these changes may be last-minute and/or occur while you are in transit.

If your Carriers initiates changes to your flight itinerary, you will not be charged for change fees or differences in airfare.

Low Cost Carriers (LCCs)

If you booked your flight with a LCC, such as Frontier or Spirit, please contact your Carriers directly regarding any change in schedule. Our agents are unable to assist you with any changes to LCC bookings.

If you have chosen a combination of 2 one way tickets and one of the flights in your trip is operated by a LCC and the LCC initiated a change to that flight, please take the following steps:

1. You need to contact the LCC directly to make changes to the booking.
2. Once your changes are confirmed with the LCC, you may contact us if you need to make any additional changes to the non-LCC portion of your trip.

Full Service Carrier

When any change(s) in schedule occurs on a full service carrier, we will work closely with the Carriers to provide you with a new flight option closest to your original flight time. Once we have a flight option, we will contact you. Some schedule changes require no action on your part. In other cases, you may need to take action, depending on the type of Carriers schedule change notification you receive from us and/or Carriers.

Prior to Departure

If an Carriers has a change to any of its flights within a 4 hour period of your original flight times, we will notify you of such change by email. We will attempt to contact you via other information provided by you, but; if we are unable to get in touch with you, our email will serve as final notice. For all such changes within a 4 hour period, tickets will remain non-refundable. Certain ticket types may be non-refundable even when the schedule change is over 4 hours. Fate Technologiesdoes not assume any liability whatsoever for cancelled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the Carriers.

Date of Departure

If you have already arrived at the airport you will need to speak with an agent at the Carriers counter. During severe weather, options may be limited and although it is sunny where you are there may be bad weather at your destination or connection cities. You should always check the Carriers website and weather channels for airport updates. It is always best to contact the Carriers directly, if it is the date of departure.

Customers Obligations:

It is always important for the customer to reconfirm their flights with the Carriers 24 to 72 hours prior to departure, especially if they are already traveling. You should periodically check emails for updates regarding flight schedules and respond in a timely manner.

Customer Notification

Depending on departure date and when we receive the change from the Carriers we will attempt to send at least 3 emails and call at least 1 time. If you do not contact either Fate Technologies or the Carriers prior to your departure you may: miss your flights, lose the value of your tickets and possibly have your travel postponed by 1 or 2 days or even a few weeks before the Carriers can accommodate you.

Services Provided

Once you have contacted Fate Technologies we will contact the Carriers on your behalf and try to come to a resolution. In some cases the only resolution may result in cancellation of the flight and refund.

If a customer does not fulfill their obligation, they may miss their flight or lose the value of their reservation, and other options may not be available.

We will make every attempt to get the Carriers in question to re-protect the customer. It ultimately depends on the Carriers or Carriers involved. If the Carriers is unable to re – protect the customer we will request a refund.

In the event that a flight is cancelled, Fate Technologies will attempt to contact the Carriers, find other flight options and/or discuss refund options.

OVERBOOKING OF FLIGHTS

Carriers flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for which a person has a confirmed reservation. Each Carriers has its own rules for dealing with such scenarios, which are contained in the Carriers contract of carriage. Check with the Carriers or call us for details.

UNACCOMPANIED MINOR

Each Carriers sets its own policies and regulations for children ages 16 through 18 (age may vary by Carriers) traveling without adult supervision. Please check directly with the Carriers for unaccompanied minor age requirements, restrictions and fees, as the following items may change at any time:

• Some Carriers may not allow unaccompanied minors to travel without an adult.
• Some Carriers will only allow unaccompanied minors to travel on non-stop flights.
• Anyone younger than 18 years of age, does NOT qualify as an adult, when two or more accompanied minors are traveling together.
• Many Carriers may require additional fees to be paid at check-in.

You must call the Carriers to verify rules and restrictions for unaccompanied minor(s) traveling alone.

GENERAL RESTRICTIONS

All flights should be confirmed with the Carriers directly as they may have last minute schedule changes. You must re-confirm at least 24 hours prior to departure for domestic flights and 72 hours for flights to Hawaii and international destinations.

In most cases, upgrades and standbys will not be permitted. Upgrades/standby are strictly the responsibilities of the respective Carriers.

Many of our discounted tickets do not allow for frequent flyer mileage accrual.

All seat requests will be forwarded to the Carriers. Please be advised that not all seat requests are guaranteed. If you want to receive immediate confirmation on your seat or if you have any special requirement such as “stretcher assistance” or “wheelchair”, please contact the Carriers directly.

We reserve the right to cancel requests for travel to destinations that have been embargoed by the US government.

A passenger’s duty or departure tax may be assessed upon departure from international destinations such as Mexico, Caribbean, the United Kingdom and Australia. These are local government taxes collected at the airports and are not included in initial ticket costs.

A $28 administrative fee will be charged for travel receipts requested for bookings that were made a year or more ago.

HUMAN ERROR

If any of our agents make a mistake in the booking process we shall make reasonable attempts to rectify these errors at the time of occurrence. Fate Technologies stands committed to providing compensation up to a maximum of the entire service fees that Fate Technologies has collected for that booking in addition to a $50 coupon as redemption towards purchases from Fate Technologies within 12 months in the future. You must notify us of errors within 24 hours of receiving your itinerary. Beyond this 24 hour period, Fate Technologies will not be responsible for these errors.

ITINERARY RE-CONFIRMATION

It is the responsibility of the traveler who has booked with us online or has made the booking directly with a customer service agent to review and reconfirm names, dates, flight numbers, Carriers and routing including all airport changes. If you discover any discrepancy in your itinerary, you are requested to immediately contact a Fate Technologies customer service agent within 4 hours from the time the booking was completed.

If you fail to contact us by phone within 4 hours of completing the booking, we shall consider the booking you have made to be acceptable to you and we do not assume any liability thereafter for any discrepancy in your booking.

You are requested to review and save the itinerary.

HAZARDOUS MATERIALS

Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in five years of imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. For further information contact your Carriers representative.

HOTEL RESERVATIONS RULES AND REGULATIONS

Photos of the hotel and information provided regarding the service, amenities, products, etc. have been provided to us by the supplier. Fate Technologies accepts no responsibility for any changes that the supplier has not updated.

Specific features such as bedding type or non-smoking rooms are simply a request and not guaranteed unless otherwise specified by the hotel. While most hotels will strive to honor your requests, neither Fate Technologies nor the hotel will guarantee that your request will be honored.

Some rates have special requirements such as Corporate, Government (including Military), AAA, or AARP membership. These rates will require you to present identification at the time of check-in to prove that you’re eligible for those special rates. Hotel properties are not obligated to honor these rates if you do not qualify or if you don’t have identification confirming your eligibility.

No refunds will be issued for unused room nights due to early departures.

Some hotels offer an Airport Shuttle as an extra service. You should always contact the hotel prior to check-in to find out availability and pricing.

Booking Bonus’ that are offered by the hotels, such as free breakfast, tours, etc. are all subject to change and availability and are controlled by the hotel directly.

Pet Policies:

It is very important that you confirm directly with the property that they do, indeed, accept pets. Fate Technologies  accepts no responsibility for an individual property’s pet policy. You must call the hotel directly to confirm pet policies, including fees and pet restrictions on breeds and size.

Pre-Paid Reservations:

Prepaid Reservations are charged to your credit card at the time of booking. This charge includes Full Base Amount (room only) of the reservation. Resort fees, energy surcharges and cleaning fees, may be charged on a daily basis. They also will collect for incidentals such as meals, movies, games, wet bar, parking, and phone calls. Rates are only guaranteed at the time of booking.

Pre-Paid Booking Vouchers:

Some hotels will require a voucher at check-in. Fate Technologies will send the voucher to the email address supplied to us when your booking was made. It is always recommended you have a copy of your email confirmation with you at check-in.

Book Now, Pay Later Bookings:

Book Now, Pay Later Reservations use your credit card to hold your reservation until you arrive for check-in. Fate Technologies strongly recommends that you confirm Book Now, Pay Later reservations directly with the hotel, no sooner than 24 hours prior to check-in. On some non-prepaid hotels, hotel companies require a deposit up to the full amount of the stay. These rates are usually non-refundable, with no modifications allowed.

Meal Plans:

Meal Plan are the sort of dining arrangements that you have selected for your hotel stay. For example you may have selected a hotel which cooks all your meals for you and which are included in the price. Or, you may have selected an apartment with cooking facilities, which means you arrange your own meals. Meal Plan meanings and abbreviations are as follows:

• Room Only (RO) means that no meals will be included in the price you have paid for your accommodation/vacation package.
• Self-Catering (SC) means that no meals are included in the cost of your accommodation/vacation package, but you will be provided with catering facilities in your accommodation to cook light meals.
• Bed and Breakfast (BB) means that breakfast is included in the price you have paid for your accommodation/vacation package.
• Half Board (HB) means that your breakfast and evening meal is included in the price you have paid for your accommodation/vacation package. In some cases you can choose to receive lunch instead of breakfast – the hotel will confirm this upon arrival.
• Full Board (FB) means that breakfast, lunch and evening meals are included in the price you have paid for your accommodation/vacation package.
• All-Inclusive (AI) means all meals and locally produced drinks are included (until midnight, when a cash bar system may operate. This may vary depending on the accommodation). You may also be entitled to entertainment and non-motorized water sports laid on by your hotel.

Photos of the hotel and information provided regarding the service, amenities, products, etc. have been provided to us by the supplier. Fate Technologies accepts NO RESPONSIBILITY for any changes that the supplier has not updated.

Specific features such as bedding type or non-smoking rooms are simply a request and not guaranteed unless otherwise specified by the hotel. While most hotels will strive to honor your requests, neither Fate Technologies nor the hotel will guarantee that your request will be honored.

Some rates have special requirements such as Corporate, Government (including Military), AAA, or AARP membership. These rates will require you to present identification at the time of check-in to prove that you’re eligible for those special rates. Hotel properties are NOT obligated to honor these rates if you do not qualify or if you don’t have identification confirming your eligibility.

Pet Policies – It is very important that you confirm directly with the property that they do, indeed, accept pets. Fate Technologies accepts NO RESPONSIBILITY for an individual property’s pet policy. You must call the hotel directly to confirm pet policies, including fees and pet restrictions on breeds and size.

Some hotels offer an Airport Shuttle as an extra service. You should always contact the hotel prior to check-in to find out availability and pricing.

Booking Bonus’ that are offered by the hotels, such as free breakfast, tours, etc. are all subject to change and availability and are controlled by the hotel directly.

Hotel Changes, Cancellations and Refunds:

Any changes or cancellations should be requested by calling customer service.

No-Show Policy:

A No-Show is when you fail to show up to check-in for your reservation without prior notification. If you are not going to check in for your reservation you will need to contact the hotel directly. Depending on the hotel restrictions you may be charged penalties or lose the entire pre-paid or deposit amount of you booking.

Hotel Confirmation:

Hotels may take up to 24 hours to return a confirmation number. The process starts when you book the hotel on our Site. We will send you an email stating that your reservation is confirmed. This is to let you know that we have received your request. If you do not receive any email communication from Fate Technologies , please email info@fatetechnologies.us and include the confirmation number and a contact phone number. We suggest you to reconfirm your hotel reservation 24 hours prior to check in.

In many cases, the hotel will not receive the actual guest name until 72 hours prior to arrival. Your reservation is secured and guaranteed once you have received the final confirmation email and or voucher. We recommend you contact the property within three (3) days of your scheduled arrival to confirm your details.

All About Changes, Cancellations and Refunds

Any changes or cancellations should be requested by calling customer service.

We understand that sometimes plans change. Listed below are additional cancellation and change policies. Some policies may vary by property:

1. For high-demand special events (i.e.: the Super Bowl, Olympics, New Year’s Eve in Times Square) or peak seasonal dates many hotels may change the cancellation policies of the booking.
2. Cancellations or modifications to the reservation may be subject to Fate Technologies cancellation fees in addition to fees charged by the property.
3. Changes to dates, reduction in rooms or any other amendments are subject to fees based on the hotel’s policy.
4. No credits can be issued for unused room nights due to early departures.
5. Stay extensions require a new reservation. Original room rate is not guaranteed.
6. Refunds for early departures, no-shows or cancellations are at the sole discretion of Fate Technologies and Fate Technologies hotel suppliers.
7. We reserve the right to be indemnified by you in full against all loss, costs, damages, charges and expenses incurred by us as a result of any cancellation for any reason.
8. You must call Fate Technologies if you have any issues during check-in or check-out. Many issues may be resolved by a simple phone call.

Payment, Taxes and Fees

In connection with facilitating your hotel transaction, the charge to your debit or credit card will include a charge for taxes and fees. This charge includes an estimated amount to recover the amount we pay to the hotel in connection with your reservation for taxes owed by the hotel including, without limitation, sales and use tax, occupancy tax, room tax, excise tax, value added tax and/or other similar taxes. In certain locations, the tax amount may also include government imposed service fees or other fees not paid directly to the taxing authorities but required by law to be collected by the hotel. The amount paid to the hotel in connection with your reservation for taxes may vary from the amount we estimate and include in the charge to you. The balance of the charge for taxes and fees is a fee we retain as part of the compensation for our services. The charge for taxes and fees varies based on a number of factors including, without limitation, the amount we pay the hotel and the location of the hotel where you will be staying, and will include profit that we retain.

For new reservations Fate Technologies will charge booking service fees – up to $42 per room per night.

For changes/cancelations/refunds of Hotel reservation, All Fate Technologies hotel reservation booking fees are non-refundable. Fate Technologies will charge a service fee up to $25 per room in addition to supplier penalty fees, if any.

Except as described below, we are not the vendor collecting and remitting taxes to the applicable taxing authorities. Our hotel suppliers, as vendors, include all applicable taxes in the amount billed to us and we pay over such amounts directly to the vendors. We are not a co-vendor associated with the vendor with whom we book or reserve your travel arrangements. Taxability and the appropriate tax rate and the type of applicable taxes vary greatly by location.

For transactions involving hotels located within certain jurisdictions, the charge to your debit or credit card for taxes and fees includes a payment of tax that we are required to collect and remit to the jurisdiction for tax owed on amounts we retain as compensation for our services.

Please note that we are unable to facilitate a rebate of Canadian Goods and Services Tax (“GST”) for customers booking Canadian hotel accommodations utilizing our services or for Value Added Tax (“VAT”) or similar taxes imposed by countries outside the United States.

Currency conversions are based on approximate exchange rates at the time of booking and should be used for an approximate guide only. These rates are approximate base room charges. Individual hotels collect payment for per night room tax, resort fees, and cleaning fees, which may be accessed on a daily basis. They also will collect for incidentals such as meals, movies, games, wet bar, parking, and phone calls.

Source of Inventory

In order to provide wide variety of hotels /accommodations to our customers, Fate Technologies sources the inventory from a variety of third party suppliers and direct contracts, some of which have their own terms and conditions which may apply to your booking. For example: If your hotel booking is supplied by  LLC (this will be mentioned on your confirmation email), the following terms will apply https://developer.ean.com/terms/en/

Worry-Free Cancellation Policy:

• To qualify for a worry-free cancellation, a reservation can only be cancelled online. Sign in into your fatetechnologies.us account by clicking here. If you don’t have a fatetecnologies.us account create one here.
• If cancelled online 48 hours prior to scheduled check-in or pick-up, the Fate Technologies service fee charged at the time of booking will be refunded.
• Reservations cancelled by phone or within 48 hours of check-in or pick-up date/time are not fully refundable. Cancellation fees will apply and the Fate Technologies booking service fee will be non-refundable.

SUBMISSIONS, FEEDBACK, REVIEWS AND BLOG COMMENTS

We welcome you as a Fate Technologies account member and we welcome your comments, submitted reviews of our services and the travel products and services of suppliers and vendors. Fate Technologies shall have the right (but not the obligation) to, monitor and review your Submissions (defined below) and any other information transmitted or received through our Site. We reserve the right to censor, edit, remove or prohibit the transmission or receipt of any information that we deem inappropriate or in violation of these Terms & Conditions. Any and all submissions, whether in text or graphical format to this Site by opening a Fate Technologies account, any e-mail, postings on this Site or otherwise (such as blogs and Facebook^®), including any hotel reviews, questions, comments, suggestions, ideas or the like contained in any submissions (collectively, “Submissions”), you make includes an explicit consent to use such Submissions, and you hereby grant Fate Technologies and its affiliates and the affiliated, co-branded and/or linked website partners through whom we provide our travel products and services: a worldwide, nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sublicensable right to (a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Submissions throughout the world in any media, now known or hereafter devised; and (b) use the name, any likeness and all graphics that you submit in connection with such Submission. You acknowledge that we may choose to provide attribution of your comments or reviews (for example, listing your name and hometown on a hotel review that you submit) at our discretion, and that such submissions may be shared with our suppliers. You further grant us the right to pursue at law any person or entity that violates your or our rights in the Submissions by a breach of these Terms & Conditions. You acknowledge and agree that Submissions are non-confidential and non-proprietary. We take no responsibility and assume no liability for any Submissions posted or submitted by you. We have no obligation to post your comments; we reserve the right in our absolute discretion to determine which comments are published on the Site. If you do not agree to these Terms & Conditions, please do not provide us with any Submissions.

You are fully responsible for the content of your Submissions, (specifically including, but not limited to, reviews posted to this Site). You represent and warrant, as part of your act of Submission, that (a) you are the owner of the content of your Submissions, or have been granted all the rights necessary from the owner thereof to provide such Submissions to Fate Technologies and for the use by Fate Technologies as stated above, and (b) the use of such Submissions by Fate Technologies will not infringe the intellectual property rights of or otherwise violate the rights of any third party. You shall be solely liable for any damages resulting from any infringement of copyright, trademark, or other proprietary right or any other harm resulting from your use of the Site and Fate Technologies use of your Submissions.

You are prohibited from posting or transmitting to or from this Site: (a) any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material or content that would violate rights of publicity and/or privacy or that would violate any law; (b) any commercial material or content (including, but not limited to, solicitation of funds, advertising, or marketing of any good or services); and (c) any material or content that infringes, misappropriates or violates any copyright, trademark, patent right or other proprietary right of any third party. You shall be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from your posting of content to this Site or any Submission. You acknowledge that Fate Technologies may exercise its rights (e.g. use, publish, delete) to any content you submit without notice to you and without any payment of any kind. If you submit more than one review for the same hotel, only your most recent submission is eligible for use.

MISCELLANEOUS GENERAL TERMS & CONDITIONS

AUTHORITY TO SEND COMMUNICATION

By using this Site, making a travel reservation or booking, or approving this transaction you are authorizing Fate Technologies to send you communication in the form of email, postal mail, instant messaging, phone call and any other form of electronic or paper communication. These communications will be primarily for customer service and may include special offers.

COPYRIGHT AND TRADEMARK NOTICES

© 2023-2024 “Fate Technologies” and “fatetechnologies.us the only way to go!!” are registered trademarks. All rights reserved. © 2023-2024 Fate Technologies, Inc. All rights reserved. Fate Technologies, Inc. owns the copyright of all material displayed on this website. Anyone accessing this website may view and print material from this website for information purposes only. Any copyright material of this website is strictly restricted to non-commercial use only and must include this copyright notice. Fate Technologies, Inc. is the owner of the trademarks “Fate Technologies” and “Fate Technologies the only way to go!!”. Other trademarks and service marks displayed on this Site are the trademarks and service marks of their rightful owners.

REGISTERED SELLER OF TRAVEL

States in which Fate Technologies is required to hold a license to sell travel services are:

NO WAIVER

No failure on the part of Fate Technologies to enforce any part of these Terms & Conditions shall constitute a waiver of any of Fate Technologies rights under these Terms & Conditions, whether for past or future actions on the part of any person. Neither the receipt of any funds by Fate Technologies nor the reliance of any person on Fate Technologies actions shall be deemed to constitute a waiver of any part of these Terms & Conditions. Only a specific, written waiver signed by an authorized representative of Fate Technologies shall have any legal effect whatsoever.

DATA SCRAPING

If you abuse this Site with numerous scans, data scraping, or screen scraping, we reserve the right to terminate your access to this Site immediately, without notice.

NO RELATIONSHIP

Nothing contained in these Terms & Conditions shall be deemed or construed as creating a joint venture, partnership, independent contractor or employment relationship between us or any of the parties hereto based on your use of the Site or making travel reservations or bookings. Neither you nor Fate Technologies is, by virtue of these Terms & Conditions, authorized as an agent, employee or legal representative of the other party. No party shall have any power or authority to bind or commit any other party.